Key Responsibilities:
- Primary responsibility would be to support all Miltenyi Products in installation, preventive maintenance, operation, validation, training, repair services, service warranty and any other after sales services related activities
- Be involved in a team to realize pre- service contracts for annual service revenues within assigned sales budget
- Schedule, carry out planned maintenance calls and perform regular customer visits.
- Review all service contracts and renewal by collaborating with sales teams to understand customer requirements
- Responsible for developing and maintaining strong interpersonal relationships with customer representative, ensuring customer satisfaction.
- Travel within assigned geography
- Perform Other duties/ad hoc tasks assigned.
Qualification
- You have a B.S. or A.S. degree in Chemistry, Biology, Engineering, or a technical field program
- You hold 2 – 5 years of equipment support experience in biotech/medical instrumentation, field service repair, fluid control system, and system level electrical/mechanical troubleshootingYour possession of regulatory experience and flow cytometry and/or laser experience would be an added bonus, though not a requirementYou boast the ability to effectively work independentlyTravel fits your lifestyle
