Miltenyi Biotec continues to grow. Our corporate culture encourages you to shape your own ideas and to create a new dynamic. Welcome to a team that thrives on innovation.

Global Technical Support Specialist

  • You will provide expert-level technical support applied to our product portfolio as follows:

    1. Answer inquiries.
    2. Provide application support.
    3. Investigate and troubleshoot technical issues.
    4. Handle complaints.
    5. Collect, analyze and communicate data required for analysis of product performance.
    6. Support marketing, R&D and production during all stages of the product lifecycle.
    7. Manage and maintain product knowledge data base
    8. Occasionally visit customers for demos, instrument installations or troubleshooting.
    9. Develop programs for product training.
    10. Plan, prepare and hold training sessions locally and abroad.
    11. Maintain the training laboratories.
    12. This support will be provided to all your internal and external contacts listed below.
    • Contacts with customers and distributors worldwide.
    • Contacts with sales, support and service teams of our subsidiaries worldwide.
    1. Contacts with R&D, production, marketing, sales, service, quality assurance and regulatory affairs in Germany.
    This position is office-based during weekdays, and can work from home during weekend, but requires regular international travel.
  1. Master or PhD Degree in natural science (biology, biotechnology or medicine) or a comparable scientific education
  2. Very good communication and presentation skills
  3. Fluency in English language is essential in speech and in writing
  4. Additional desired languages: Chinese, Korean, Japanese, French, German
  5. This role requires extensive travel to Germany: at least 2 weeks once per quarter.
  6. Experience in different biological fields, in particular cell biology, immunology, hematology, or stem cells

Your Contact

Progress prospers with inspiration and curiosity. For 30 years Miltenyi Biotec has been developing products and services that are used in basic research, translational research and cell therapy. Today we are a team of more than 2,500 scientists, physicians, engineers, marketers and numerous other specialists. At Miltenyi Biotec, innovative ideas are being turned into cutting edge products. Together, we are passionate about driving biomedical progress towards curing severe diseases.

Come break boundaries
with us today.

Miltenyi Biotec Technology & Trading (Shanghai) Co., Ltd.
Rooms 2303 and 2309
No. 319, Xianxia Road
Changning District
200051 Shanghai, P.R. China