Miltenyi Biotec continues to grow. Our corporate culture encourages you to shape your own ideas and to create a new dynamic. Welcome to a team that thrives on innovation.

Natural Scientist as Manager Customer Service Center UK

Your role

  • Based in the Greater London Area and reporting to the Country Manager UK, you lead the UK service center to provide the highest level of customer support.
  • Through constant exchange with our customers within academia, pharma and biotech, you ensure that their business needs and requirements are met and reflected in a state-of-the-art service portfolio.
  • In close collaboration with other departments, you further shape and develop the UK service strategy whilst matching with the company’s corporate goals and overall vision.
  • Together with your multidisciplinary team, you provide a whole range of customer support services such as specialized scientific and technical support, on-site service engineering as well as training and product demonstration in our brand-new UK training center facility.
  • As an experienced leader, you coach, develop and motivate your teams. You guide your team through change and growth situations and provide focus in order to reduce complexity and maintain a high level of performance.

Your profile

  • You hold a BSc/MSc in the Life Sciences, a PhD in Cell Biology, Immunology or a related field as well as an MBA would be a Plus.
  • You are a passionate leader, with a strong ability to motivate and coach team members and drive change.
  • You have extensive experience in building and leading customer oriented service organizations; your knowledge of the Life Science market, ideally within Cell & Gene therapy, is outstanding.
  • Your excellent (English) communication and presentation skills enable you to see through change processes and successfully manage stakeholders.
  • You are willing to travel up to 50%; you possess a manual driving license.

What we offer

  • A modern workplace and exciting opportunities in the development of technologies with a secure future
  • Cross-border intercultural cooperation and short communication channels
  • A collegial corporate culture and flexible working hours enable time management on your own terms
  • Personalized employee development program: specialist and personal training courses provided by our own training academy
  • Diverse corporate benefits with regard to employee health, sport, and staff events

Contact us

If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for.

Your contact

Constanze Schwering
+49 2204 8306 2427

Apply Now

Progress prospers with inspiration and curiosity. For 30 years Miltenyi Biotec has been developing products and services that are used in basic research, translational research and cell therapy. Today we are a team of more than 2,300 scientists, physicians, engineers, marketers and numerous other specialists. At Miltenyi Biotec, innovative ideas are being turned into cutting edge products. Together, we are passionate about driving biomedical progress towards curing severe diseases.

Miltenyi Biotec GmbH
Human Resources
Friedrich-Ebert-Strasse 68
51429 Bergisch Gladbach Germany