Your role:

  • You lead, steer and develop our global technical support organization aiming at making it easy for customers to resolve issues and learn how to use Miltenyi Biotec products at its best
  • You advocate and coordinate customer insights in order to exceed their demands and create an exceptional service quality worldwide
  • You closely partner with our digital and IT colleagues for the purpose of harmonizing customer experience w.r.t. service and support processes
  • You develop relevant KPIs to measure the health of our customer support initiatives as well as cost of service and supporting SLAs 

Your profile:

  • You have successfully finished an academic education in life sciences or hold a similar degree
  • You have a strong expertise in a leading B2B customer support and service business role focusing on complex technical products
  • Ideally, you have gained some expertise of digital tools that enhance customer support as well as support workflows and knowledge databases
  • You bring along a proven track record of driving change and are keen to act as strategic owner of a cutting-edge service quality
  • You are a sovereign personality with exceptional communication skills and analytically savvy

What we offer:

  • A modern workplace and exciting opportunities in the development of technologies with a secure future
  • Cross-border intercultural cooperation and short communication channels
  • A collegial corporate culture and flexible working hours enable time management on your own terms
  • Personalized employee development program: specialist and personal training courses provided by our own training academy
  • Diverse corporate benefits with regard to employee health, sport, and staff events

Who we are:

  • Our innovative solutions for biomedical research have made us a global leader in the development of treatments for severe diseases
  • Currently we have close to 2000 employees in our interdisciplinary teams working on technologies with a secure future
  • Our international, multicultural, owner-led team can be found in our headquarters in Bergisch Gladbach, near Cologne, and in our 25 subsidiary companies around the world
  • Progress is the driver of our research and we celebrate our success together. This philosophy means that, each and every day, we are getting closer to realizing our corporate vision of developing treatments for severe diseases.

Contact us:

If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for.

Miltenyi Biotec GmbH
Carolin Harks
Senior Recruiter | Talent Acquistion
Friedrich-Ebert-Straße 68
51429 Bergisch Gladbach
Phone: +49 2204 8306-2520
www.miltenyibiotec.com