Miltenyi Biotec continues to grow. Our corporate culture encourages you to shape your own ideas and to create a new dynamic. Welcome to a team that thrives on innovation.

Scientist as Global Technical Support Specialist (m|w|d)

Progress prospers with inspiration and curiosity. For 30 years Miltenyi Biotec has been developing products and services that are used in basic research, translational research and cell therapy. Today we are a team of more than 3,000 scientists, physicians, engineers, marketers and numerous other specialists. At Miltenyi Biotec, innovative ideas are being turned into cutting edge products. Together, we are passionate about driving biomedical progress towards curing severe diseases.

Your role

  • As a member of Miltenyi Biotec´s Global Technical Support Team you provide expert-level technical support to our worldwide colleagues (sales, support and service), distributors and also customers by answering inquiries, provide application support, investigate and troubleshoot technical issues on our product portfolio.
  • You occasionally provide on-site support during customer demos, instrument installations or troubleshooting and handle complaints in collaboration with other departments.
  • You create, manage and deliver product training in-house and in the field worldwide and also manage and maintain our product knowledge database
  • You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance.
  • You support products development by working with marketing, R&D and production during all stages of the product lifecycle.

Your profile

  • You hold an academic degree in natural science (biology, biotechnology or medicine), engineering or a comparable scientific education, a PHD is a plus.
  • Proven experience in different biological fields like cell biology, immunology, hematology, neurology, or stem cells is essential. Experience with flow cytometry, cell culture, functional assays, transfusion medicine or cell processing is an advantage.
  • As a strong communicator in English, you easily discuss technical issues and convince stakeholders via written and oral presentations.
  • You have a strong service-oriented mindset and are skilled in serving customers.
  • This position is office-based but requires regular international travel (15%-20%).

What we offer

  • A modern workplace and exciting opportunities in the development of technologies with a secure future
  • Cross-border intercultural cooperation and short communication channels
  • A collegial corporate culture and flexible working hours enable time management on your own terms
  • Personalized employee development program: specialist and personal training courses provided by our own training academy

Contact us

If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for.

Your contact

Stefanie Eicks
+49 2204 8306 3033

Apply Now

Miltenyi Biotec B.V. & Co. KG
Human Resources
Friedrich-Ebert-Strasse 68
51429 Bergisch Gladbach Germany